Same Old, Same Old
March 28, 2006
My 500 word rant for today.
Despite the 5 or 6 days I spent testing Feeder 1.3 before I released, I’m still finding silly things that really shouldn’t be and some of these make me wince (like not hooking up the action on the New Folder button). Again, it’s nothing to do with the big stuff, which seems to be working well, but little things that almost irk me more. Mostly it seems to be me noticing the problems rather than hearing about them through support emails, but how many don’t write in?
Maybe it’s best they don’t. Support is ridiculous some days. I know I say I spend 50% of my time on support, but thinking about yesterday that can be applied equally to a 14 hour working day. I think I spent 7 hours yesterday on about 10 emails – some of which were very long – and still had a few left before I gave up for the night, exhausted and aching (then I couldn’t sleep). The two hours I didn’t spend working were when I was eating, cooking, showering, etc.
I wouldn’t mind, but some people are just downright uncooperative. If I send an email asking a single, specific question (designed to show that their problem has nothing to do with me) I don’t want some fuzzy reply saying, pretty much, that “everything is broken”. With one particular person I broke my own rule last January and let him phone me. I won’t do phone support because of cost, timezones, and the fact that it’s much harder to work out what’s going on without being sent links, logs, screenshots or whatever. And also because I can control when I do email support, but not phone calls. Besides, it’s my personal mobile phone.
So anyway, we’ve spoken a couple of times, and this has always been by prior arrangement until yesterday when he called me without asking first at 7pm while I was up to my eyeballs in it. Fuck off!
I tried to take the weekend off, but ended up working half of it anyway and was all wriggly and restless otherwise. The weather was so shit I couldn’t really do anything else. I was bored, but too lethargic to actually start anything that could have kept me entertained.
Since I’ve been getting up earlier, I seem to work harder because most of my customers are in the US, most of the emails come through in the afternoon / evening. So in that sense I achieve more in the daytime, because I’m disturbed less often, but I have to work through the night just to clear the backlog. It was better when I was nocturnal as things seemed to quieten down soon after midnight. Still, thanks to the clocks going forward last weekend (but the US not changing until next Sunday?) I’m now up an hour later than I was.
So much personal stuff to catch up on, it’s ridiculous. And bills! It’s my big bills time of year.